DUE TO COVID-19 things are constantly changing. Please be patient if things take a little longer and we will update any shipping delay info here on our site. Please keep in mind that international shipping may take longer during this time. YOUR PATIENCE WHILE WE ARE IN THIS GLOBAL PANDEMIC IS GREATLY APPRECIATED.
Thank you all your support of our little brand !!
US Packages ship via USPS PRIORITY and typically take between 3-10 business days to arrive. PLEASE ALLOW 2-4 WEEKS FOR INTERNATIONAL SHIPPING VIA USPS. IF YOU CHOSE THE DHL OPTION INTERNATIONAL PACKAGES SHOULD ARRIVE SOONER, WITHIN 7-12 BUSINESS DAYS DEPENDING ON THE COUNTRY. PLEASE GIVE US 1-3 DAYS TO PACK UP YOUR ORDER ONCE YOUR ORDER IS PLACED.
MAX ROUX IS NOT ACCOUNTABLE FOR ANY DUTY OR CUSTOMS CHARGES THAT MAY OCCUR IN YOUR PACKAGES SHIPMENT.
WE ACCEPT NO RESPONSIBILITY FOR LOSS OR DAMAGES ONCE PACKAGE HAS SHIPPED.
RETURNS:
We offer a 100% guarantee that you will love what you ordered. But everyone's different, and hooray for that!
we are a one woman shop and do not have the bandwidth to process returns at this time. ALL SALES ARE FINAL SALE. Mistakes happen. If your order is damaged, please email us directly at Jenn@MaxRoux.com.
A request for an exchange or return, must be submitted VIA EMAIL within 14 days of receiving your order. The item(s) must be in original condition with the original packaging. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfilL exchange requests will be subject to the availability of garments at the time at which the return is received for processing.
Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their garment.
Once your return request has been authorised we will contact you via email and supply you with a Returns Authorisation (RA) Number, the return address details and a Returns Form, which should be included inside your return package. Please wait to receive all required returns information before sending any returns. Our team is off duty on Sunday, so if you submit an online return request over the weekend we will reply on Monday. We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned. The shipping cost of returning item(s) to the Max roux warehouse for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you.
All tie-dyes are unique & the images displayed most likely will not be the same as the piece you receive, but will be close.
The good news is all dyed pieces are one of a kind!
